Austrian Airlines

Small cats and dogs that do no not exceed 8 kg (including carrier) can travel with you in the cabin on Austrian Airlines flights. Their customer service team will check the animalĀ“s behaviour and the container before they are allowed to travel. Pet fees will vary depending on your travel plans. Pets traveling on flights domestically in Austria: 50 EUR; flights within Europe: 60 EUR; Levante and North Africa: 80 EUR; short intercontinental flights: 90 EUR; medium intercontinental flights: EUR 100; and long intercontinental flights: 110 EUR.

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Or call 800-843-0002 for more information.

Pet Reservations

Passengers who are planning on bringing pets with them should inform their customer service agent at the time of booking. This way, they can check the available flights and make sure that pets can be transported safely on board. For any additional information, just call their customer service team on 800-843-0002

Pets in the Cabin

Small cats and dogs that do no not exceed 8 kg (including carrier) can travel with you in the cabin on Austrian Airlines flights. Their customer service team will check the animalĀ“s behaviour and the container before they are allowed to travel. Pet fees will vary depending on your travel plans. Pets traveling on flights domestically in Austria: 50 EUR; flights within Europe: 60 EUR; Levante and North Africa: 80 EUR; short intercontinental flights: 90 EUR; medium intercontinental flights: EUR 100; and long intercontinental flights: 110 EUR.

Pets in Cargo

Dogs and cats that weigh more than 8 kg (including carrier) can be transported in the cargo hold as long as the travel conditions are fulfilled. Just like animals traveling in the cabin, the customer service team will check their behaviour and the container they are traveling in before they are accepted on board the flight. Pet fees will vary depending on your travel plans and the size of your carrier. Pet fees for Medium Carriers (up to max. dimensions of 80 x 55 x 55 cm) are as follows: for flights domestically within Austria: EUR 80; flights within Europe: EUR 100; for intercontinental flights: EUR 150; Levante and North Africa: 130 EUR; short intercontinental flights: 150 EUR; medium intercontinental flights: 170 EUR; and long intercontinental flights: 190 EUR. Fees for Large Carriers (exceeding the dimensions 80 x 55 x 55 cm) are as follows: for flights domestically within Austria 160 EUR; flights within Europe: 200 EUR; short intercontinental flights: 300 EUR; medium intercontinental flights: 340 EUR; and long intercontinental flights: 380 EUR.

Other Restrictions

For carry-on carriers, the combined weight of the animal and container must not exceed 8 kg, with maximum dimensions of 55cm x 40cm x 23cm. The container/bag must be soft, bite-and leak-proof, smell-proof, have proper ventilation, and be large enough that the pet fits into it in a natural position.
Checked cargo carriers are considered medium if under 80cm x 55cm x 55cm or large if dimensions exceed 80cm x 55cm x 55cm. Carriers transporting animals in the hold must be big enough for them to stand with their head extended and have enough space for them to move. The cases must be hard, leak and escape-proof, and provide feeding and watering facilities.

Reviews

BringFido Traveler Rating

Austrian Airlines has received a rating of 5.0 out of 5 bones by 2 dog owners on BringFido.

  • Apr. 08, 2018
    ONE OF THE BEST FOR PETS!

    We have moved internationally 12 times over the past 18 years--always with pets. I also work in rescue and regularly rehome pets in other countries. Point is, I've taken/sent pets on assorted airlines more times than I can count. And I can say without a doubt that Austrian and Lufthansa are BY FAR the best for pets.

    Not only do they have excellent customer service, they actually CARE about your animals. When we missed our connecting flight from Vienna to Bosnia (after flying from Washington DC), they IMMEDIATELY made sure that our dogs were fed, watered, and taken out for relief. They kept us apprised of the dogs' status, and moved mountains to get us on the next available flight. They even called the people who were meeting us in Bosnia to make sure they would be there to pick us up with the dogs. They really bent over backwards for us, to the point where I think the other passengers were wishing they'd brought pets too!

    Really, they are just extraordinary. And their rates for pet transport are very reasonable--especially when compared to the ridiculous prices (and shoddy service) of US airlines.

    One tip: if you're calling to book pets on your flight and have Skype, call their customer service center in Vienna. The service is much better than at the US number, and you'll get an answer faster.

  • More than one year ago.
    Great Pet Travel!

    I was very nervous to move overseas with my two dogs. I brought my ESA dog (55 pounds) and small dog in a carry on bag on our flight from Dulles to Vienna. I was absolutely blown away by the amazing service of the crew. They were kind, polite, and engaging; they constantly checked in with us and answered all of our questions. We were moved (at no charge) to the bulk head row for more room for our pets. The flight was comfortable and the food was fine; we arrived to Vienna early as well. I can not recommend Austrian more to anyone traveling overseas, especially with pets. Just contact the airline via phone and email (Special Services) for pet accommodations.

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