Passengers who are traveling with pets should inform their customer service agent at the time of booking. They can check the available flights and make sure that pets can be transported safely on board your selected route. For any additional information, you can call the Customer Service Team at 800-843-0002 and advise them that you are traveling with a pet, or call (+43) 5-1766-1000 for more general information.
Pets in the Cabin
Small cats and dogs are welcome in the cabin on Austrian Airlines flights if the combined weight with carrier does not exceed 17 lbs (8 kg). The pet fee is 50 EUR for domestic flights; 60 EUR for flights within Europe; 80 EUR for flights to Levante and North Africa; 90 EUR for short intercontinental flights; 100 EUR for medium intercontinental flights; and 110 EUR on long intercontinental flights.
Pets in Checked Baggage
Pets that exceed the limit to travel in the cabin can be transported in the cargo hold instead. Pet fees vary depending on your travel plans and the size of your carrier. Fees for medium carriers, 31" H x 21" W x 21" D (80 cm x 55 cm x 55 cm), are 80 EUR for flights domestically within Austria; 100 EUR within Europe; 150 EUR for intercontinental flights; 130 EUR for flights to Levante and North Africa; 150 EUR for short intercontinental flights; 170 EUR for medium intercontinental; and 190 EUR for long intercontinental flights. Fees for Large Carriers (exceeding the medium carrier dimensions) are 160 EUR for flights domestically within Austria; 200 EUR for flights within Europe; 300 EUR for short intercontinental flights; 340 EUR for medium intercontinental; and 380 EUR for long intercontinental flights.
For pets in the cabin, carriers must not exceed maximum dimensions of 21" x 15" x 9" (55 cm x 40 cm x 23 cm). Carriers must be soft, bite-and leak-proof, smell-proof, have proper ventilation, and be large enough for Fido to fit comfortably. For pets in the hold, checked cargo carriers are considered medium if their dimensions are less than 31" x 21" x 21" (80 cm x 55 cm x 55 cm) or large if they exceed these dimensions. Carriers transporting animals in the hold must be big enough for them to stand with their head extended and have enough space for them to move around comfortably. They should also be hard, leak and escape-proof, and contain water and food bowls connected to the inside.
Transporting breeds of dog classified as fighting dogs and brachycephalic (snub/pug-nosed) dogs require different transport conditions. You can contact their team at firstname.lastname@example.org for further information. Emotional support animals are allowed on board if you have booked a flight from or to the USA. The specific training of your dog must be verified at check-in.
- JuliaApr. 8, 2018ONE OF THE BEST FOR PETS!
We have moved internationally 12 times over the past 18 years--always with pets. I also work in rescue and regularly rehome pets in other countries. Point is, I've taken/sent pets on assorted airlines more times than I can count. And I can say without a doubt that Austrian and Lufthansa are BY FAR the best for pets.
Not only do they have excellent customer service, they actually CARE about your animals. When we missed our connecting flight from Vienna to Bosnia (after flying from Washington DC), they IMMEDIATELY made sure that our dogs were fed, watered, and taken out for relief. They kept us apprised of the dogs' status, and moved mountains to get us on the next available flight. They even called the people who were meeting us in Bosnia to make sure they would be there to pick us up with the dogs. They really bent over backwards for us, to the point where I think the other passengers were wishing they'd brought pets too!
Really, they are just extraordinary. And their rates for pet transport are very reasonable--especially when compared to the ridiculous prices (and shoddy service) of US airlines.
One tip: if you're calling to book pets on your flight and have Skype, call their customer service center in Vienna. The service is much better than at the US number, and you'll get an answer faster.
- AshlynMore than a year agoGreat Pet Travel!
I was very nervous to move overseas with my two dogs. I brought my ESA dog (55 pounds) and small dog in a carry on bag on our flight from Dulles to Vienna. I was absolutely blown away by the amazing service of the crew. They were kind, polite, and engaging; they constantly checked in with us and answered all of our questions. We were moved (at no charge) to the bulk head row for more room for our pets. The flight was comfortable and the food was fine; we arrived to Vienna early as well. I can not recommend Austrian more to anyone traveling overseas, especially with pets. Just contact the airline via phone and email (Special Services) for pet accommodations.