In cases of extreme temperatures, Hawaiian Airlines reserves the right to restrict the transportation of your pet in cargo. Hawaiian Airlines limits the number of animals on each flight. They recommend that you reserve a ticket for yourself and your pet as soon as possible after confirming your travel plans. You can call them directly at 1-800-367-5320 and advise the agent that you are traveling with your pet. All animal kennels are subject to inspection and approval by Hawaiian Airlines.
Pets in the Cabin
Hawaiian Airlines welcomes small dogs and cats to fly in the passenger cabin on inter-island flights and flights leaving the State of Hawaii, as long as the combined weight of the pet and carrier does not exceed 25 lbs (11 kg). Each passenger can travel with 1 carrier. Only 1 animal is permitted in each carrier, except for 2 puppies or kittens from the same litter or breed. There is a $35 fee for pets traveling in the passenger cabin on inter-island flights. For all other flights, the fee is $175 (each way). Pets are not accepted on international flights or flights to/from JFK Airport.
Pets in Checked Baggage
Hawaiian Airlines welcomes dogs, cats, and household birds to be transported as checked baggage if the combined weight of the pet and carrier is under 70 lbs (32 kg). The fee is $60 (each way) for inter-island flights and $225 (each way) for all other flights. Only 1 animal is permitted in each carrier, except for 2 puppies or kittens from the same litter or breed.
Pets in Cargo
If the weight of your pet exceeds the weight limit permitted in the hold or Fido is traveling alone, you can transport them with Hawaiian Airlines Cargo Department. Contact them directly at 1-877-422-2746 for more information.
For pets traveling in the passenger cabin, carriers must be soft-sided, leak proof, and large enough to allow the animal to sit, stand upright, turn, and lay down in a natural position. They must not exceed the dimensions of 16" x 10" x 9.5" (40 cm x 25 cm x 24 cm). The animal is required to stay in the carrier throughout the journey. For pets traveling as checked baggage, kennels must be hard-sided. The maximum size for kennels in the hold is 36" x 24" x 26" (91 cm x 60 cm x 66 cm) for 717 aircraft and 40" x 27" x 30" (101 cm x 68 cm x 76 cm) for 767 aircraft.
Snub-nosed dog and cat breeds (short-nosed) are discouraged from traveling with Hawaiian Airlines. These breeds are American Staffordshire Terrier, Burmese, American Pit Bull Terrier, Exotic
Boston Terrier, Himalayan, Boxer, Persian, Brussels Griffon, Bulldogs, Bull Mastiff, Bull Terrier, Chow Chow, Dutch Pug, English Bulldog, Japanese Pug, Japanese Spaniel Chin, Lhasa Apso, Pekingese, Pit Bull, Pug, Shar Pei, Shih Tzu, and Staffordshire Bull Terrier. Effective Jan. 11, 2021, Hawaiian Airlines will no longer accept emotional support animals as service animals, in line with the U.S. Department of Transportation's updated regulations (14 CFR Part 382). Emotional support animals may be transported as pets, if all pet acceptance requirements are met.
- SusanApr. 11, 2019Hassled every time in Oahu
I have traveled many times with my Dogue De Bordeaux as a service dog and know all the rules and paperwork required....Hawaiian Airlines in Kona and Hilo and Seattle are wonderful...every time I have to go through Oahu even on inter’-island they are rude and try to tell me why my dog cannot go on the airplane....inter-island Oahu asked for my paperwork...the only thing they are allowed to ask me is does my dog provide a service and what that is...This time I got right in her face and all of a sudden my dog was allowed through without them needing anything...interesting. Once I came through Seattle to Oahu and on to Kona and here they go again at H.A. Oahu counter. This supervisor had me in tears trying to refuse me because my letter was on the doctor’s prescription pad instead of letterhead...wow, really? Seattle didn’t mind, no one else ever had a problem with it ever....This woman was horrible...another woman at the counter came up to me and said if I just wouldn’t have shown the letter, they would have allowed me through...Really?? Incredible...
I love flying Hawaiian Airlines and will continue to do so now that I know their game in Oahu
- DerekDec. 10, 2018Great expirence
While vacationing on Kauai last February we adopted "Shamu" our 4 year old black lab... Little did we know when adopting him that nobody would fly him back to Massachusetts for us.... except Hawaiian. We flew Shamu home via cargo and he was just fine!
The Humane Society was incredibly helpful in ensuring that we had all the correct paperwork for Shamu - but made one small mistake on his medical sheet. It wasn't a huge problem they quickly drew us up a new one and we ran over to get it (Only a few miles away).
If you make sure you get to your flight early and you have the proper paperwork easy peasy!
I attached a nice little letter introducing himself to the airline staff and a little bag of candy for them as well. They treated our boy with much aloha and he had a great flight home.
The only caution I will give is if you are flying your dog into a cold climate... BEWARE! You MUST watch the weather reports like a hawk or your dog may not fly.
- AliaFeb. 23, 2018Great flight LAX-Honolulu-Maui-Kona Sept 2017
There it was the anticipated day filled with dread I approached LAX at 4:30 AM with my Jack Russell terrier Pockets-almost 13!
Luckily for me I hadn’t read any of these Hawaiian Airline reviews all I know is Hawaiian Airline said simply have your counselor fill out this paper and bring it with you and he can ride on the plane with you !
So that’s what I did I also brought along a soft carrier I could put over my shoulder because I didn’t have time to do the pre-release at that Kona Airport I had to go through Honolulu‘s quarantine station then fly to Maui and been flight to Kona all in one day !
The airline didn’t even raise an eyebrow let me walk my dog all over the airport on a leash there’s various little dog bathrooms at the airport and everything was perfect .
Everyone on the plane left Poxy he laid on my lap the whole time a little tad of Xanax prescribed by the veterinarian did wonders .
He sat on my lap and right next to me stat a baby on his mother‘s lap and for the whole five hours everybody was fine .
Now mind you my support animal is just for me he doesn’t really like other people and he’s not a dog friendly person he’s really my dog and he is from my support and isn’t exceptionally friendly he’s afraid of people.
The quarantine station in Honolulu was terrifying but Hawaiian Airlines took me there in their van and helped me out and before I knew it Poxy was out of quarantine within minutes !
Then I had to go buy a ticket to Maui because that was the next flight out I would get to Kona much sooner if I went ahead and went through Maui because the Kona flights were booked I didn’t know how long it was going to take me through Honolulu quarantine because the stories say could be up to four hours and could even go onto the next day so I had not purchased a ticket outside of Honolulu because I had no idea how long Poxy would be in quarantine .
But when I got the quarantine everything went swimmingly well because I had been faxing and emailing and talking to them on the phone about every single thing that hadn’t filled out the certificates correctly there were missing signatures but before I went to Honolulu I called that quarantine station countless times and sent them the paperwork ahead of time so they could look at it .
This is critical if you haven’t done the 30 days in advance or direct release at the airport of the island you’re going to then you must go through the Honolulu quarantine and you must make sure that every signature is perfect that it is an original signature not a stamp or carbon copy and you must send them the paperwork so they can check every single thing that had even put the microchip number on incorrectly on the form they were filling out .
So my Maui flight got delayed and we sat there for a couple of hours in the waiting area with Poxy on my lap nobody said a thing about him nobody was worried about it everybody on the airplanes were wonderful I flew from LAX to Honolulu from Honolulu to Maui from Maui to Kona all in one day with Poxy and it all went perfect I’m so glad I didn’t read these reviews first because I would’ve been sick !
I’m not planning on taking Poxy again on the plane he didn’t eat for four days !
I don’t know why Hawaiian says they can’t take air line carrier pets inside the cabin when Alaska airlines does it all the time so I’m not really up to speed on that nonsense because their policy says they can take them on planes going out of Hawaii and on interisland flights so I don’t know why they don’t let them sit in the cabin on the way to Hawaii unless it’s an emotional support animal.
My flight was September 2017 everything went great that’s all I know !
No one gave me a hassle about the paperwork no one said a word as I walked him around the airport on his leash no one said a thing on the plane except how cute and that was about it everything went perfect !
- HikariMore than a year agoNot Pet Friendly
Filed a federal complaint against Hawaiian. I flew 3 different carriers with my pet and Hawaiian, the 4th carrier gave me the MOST problems. I checked in 3 hours before my flight from San Diego to Honolulu and they made me wait 2 hours while they went to process authorization. They then said they would make an exception and let me fly. I should have made them not make the exception as the Federal complaint was excused because the airline did allow me to fly. Big deal, they just got away with discrimination and will continue to do this over and over again. I guess they truly don't want to accept pets and if so, them they should just NOT do it.
Also, it is NOT Hawaii Quarrantine that doesn't allow the pets in the cabin as many are told. It is the AIRLINES who are refusing to allow the pets in cabin into Hawaii. Kudos to ALASKA AIR. They have no become my go to airline!!
- AnnaMore than a year agoNo wagging tails
desk lady asked how old my pet was and before I could say the month she insiseded on calling the supervisor saying my dog wasn't old enough. After explaining my pet was over 8 weeks old and missing my flight I find out that no where does it say pets need to be 8 weeks old. The ONLY reference to a pets age is when considering to put two in one container when flying
- JoniMore than a year agoUnresponsive!
We have actually decided to not fly Hawaiian anymore into Hawaii because they will not allow,our dogs in the cabin with us. I have tried very hard to speak with their public relations/customer service people at corporate to try to change this, but they absolutely will not respond. The people you get on the phone when you call their 800 number simply say it is "Hawaii State Law". I tried to explain to them that the Hawaii State Department of Agriculture told me directly that is not true. Although, you must go through a tremendous amount of red tape, the requirement to place the dogs in cargo coming into Hawaii is Hawaiian Airlines rule, not the state's. Alaska Airlines does allow small dogs to fly in the cabin with you coming into Hawaii. I hate to change Airlines, but my babies are too important to put through that kind of trauma.
- Cheryl WestMore than a year agoTerrified
After the tremendous amount of paperwork Hawaii requires to bring your dog you would certainly expect Hawaiian Aire to accommodate travelers with their beloved pets. We are moving the Maui with our two dogs but am thinking twice of travelling Hawaiian Air.
- AnnMore than a year agoMaui airport is the worst
I fly back and forth from oahu to maui at least once or twice a month and always fly w my dog as an emmotional support animal. I purchased a Noa pass which allows me 60 segments for the same price at anytime. I rarely know exactly when I fly and purchased the pass so I didn't have to deal w chance fees or hikes in last minute prices. I usually book my ticket 3 or 4 hrs prior to leaving.
Flying w my dog is not a problem leaving honolulu. I usually call in to notify them I will be flying w her the moment I get my ticket. At the counter in honolulu, they follow procedure and do the checklist for my letter. I also make a copy for them so they don't have to go in the back to make a copy. They approve the letter, because I got it written exactly how they want it (that process is a whole other story) and they send me on my way.
However, on Maui, they have consistently given me issues. They take my letter in the back and review it for over 20 mins leaving me w no one to talk to. They then say they need to review it w their supervisors and send the letter to someone up top. Honolulu does not to this, their staff are trained to process the letter. They are rude on maui. They tell me I need to not only call but also send in a copy of the letter 48 hrs in advance. This is not possible for people who travel frequently between islands and often book their flight only a fews hrs in advance. Further, sometimes I do not have access to a scanner or fax machine for the couple days I'm on maui. Everytime I'm on maui, the rude staff mention this woman Kristen Foster who apparently makes all these ridiculous rules and makes it a headache for people who travel w pets. I'm not sure why she is involved so much on maui, yet I never hear her name on oahu. I've heard other reviews where she has made life very difficult for people to fly w pets. Honest people, who are trying to follow the rules (which constantly chance) should not be treated this way. It is obvious that hawaiian airlines is trying to discourage people from flying w pets. Further, this ridiculous policy that they have come up w is not mandated by the federal government. I have flown on island air and they happily let my emmotional support dog on the plane w out any documentation and they also didn't even try to charge me. There is no one to talk to at hawaiian airlines about this issue. You are at the mercy of the staff at the check in desk. Even when u get your ducks in a row and follow their procedures, they come up w something else. This complaint is only directed at the staff at maui airport and this woman Kristen foster. Honolulu staff have been nothing but professional and kind. I hope hawaiian airlines looks into the rude behavior and irrational policies coming from the maui staff and Kristen foster.
- CeliaMore than a year agoNot accomodating Pet
I was to travel Alaska originally which had electrical problems. They purchased a ticket on Hawwaiian to accommodate me with my 4 lb chuahua. I was attempting to make my schedule with quarantine on a direct release from Las Vegas to Kahului HI. After I ran clear to the other end of the terminal the representatives would not let me on w/o a certificate from my Dr. stating I had special needs/assistance. in order for Zorro to ride in the cabin with me. I'm not impressed now that I read there policy and it states he could have flown with a $175 charge. Instead I ran back to Alaska which was great in the end. My poor dog was stuck in his kennel w/o bathroom from 4:45 AM LV time to 11:30 PM LV time when we arrived in Kahalui 8:30 PM. It just wasn't right.
I showed all my paperwork for the 5 day or direct release program which should have sufficed.
- Mike richardsMore than a year agoHappy, happy ,happy
I found the Hawaiian Airlines employees to be very friendly and helpful , I shipped my 106 lb. bull mastiff thru their cargo dept. from Seattle to Honolulu. It took only a few minutes to check him in. He arrived happy and healthy. I would recommend them to anyone who wants problem free transport of their dogs
- MichelleMore than a year agonot pet friendly
I flew my 69 lb lab two yrs ago with Hawaiian and still can get over what happened. This is why i am writing another review if it keeps anyone else from going what we went through its worth it. My dogs flight from Seattle to Hilo was 16 hours. When i got to Oahu i ended up with a 5 hour wait to go to Hilo I tried to bump my dog to a earlier flight and was told i could. Was told to get a big cart and bring him from agriculture to the counter, after looking for a half hour for the cart only to be told i was that i could not use them, went back to tIcket counter only to have a new employee there who told me i could not bump him up and wanted to know who told me that. I explained that the previous employee told me, she wanted to know the persons name ( i did not know) she then told she me she could not help me but called a supervisor and tha'ts when things went very downhill. I wanted her to try and reach cargo as they were closed on the weekend ( which it was ) she would not and told me my dog was not flying from Oahu to Hilo in baggage because no dogs do. At that time i told her i was booked to Hilo through cargo and she wanted proof, cargo does not give you inter Island paperwork till you arrive at cargo so i had nothing to show her for the second half of the flight to Hilo. I think at this point she thought I was lying as she became rude, and nasty. she told me if i thought my dog was flying cargo than i should go there. I asked her where cargo was and she said at cargo i then again asked her where cargo was and she again nastily said at cargo, i then where is cargo located and she raised her voice and said at cargo. As i was walking away a employee whispered to me its on Elliott st. I then spent then next hour trying find a place to stay for the weekend in Oahu ( since the supervisor told me my dog was not flying and it was the weekend and when you call cargo it said it was closed ) could not find any opening to stay that would take a dog. I then called my husband in Hilo in tears telling him that i was more than likely going to rent a van and spend the weekend in a parking lot with our dog till i could talk to someone at cargo on monday. I then called a taxi and the driver was incredible he could tell i was very distressed and i told him what was happening and he told me dogs fly out of cargo all the time to Hilo and that cargo was open for dogs going out. He also told me that if for some reason they were not open he would help me so i did not have to sleep in a rented van. He also took my dog to a dog park so he could get out of his kennel for a short time. He took me to cargo and they were expecting and waiting for my dog and yes my dog was flying in baggage to Hilo just like I told the supervisor at Hawaiian. I paid $816.00 for my dog to fly from Seattle to Hilo and were abused for that money. Saddest of all was that the Hawaiian supervisor could have reached cargo and it would have been cleared up instead she chose not to help me and on top of it treat me very rudely. I complained to Hawaiian airline and they came back and said it was a misunderstanding and gave me 1000 miles. No apology for the treatment i received from her. we no longer fly Hawaiian. We own property on the big island and now use Alaska Airlines and its only $100 dollars each direction for your pet to fly, it goes in baggage not cargo. They allow you to put you dog on right before the flight, no 3 hours early in cargo ( which is just plain cruel. A vet meets us in Kona and inspects our dogs paperwork and then we drive to Hilo. I do not think Hawaiian should be allowed to fly pets especially when they are unwilling to help you if there is a problem. More than anything i am glad our dog survived, he was so traumatized it was horrifying. i do not want anyone to go through what we went through.It was one of the most traumatizing thing I have been through. I take responsibilty for using Hawaiian cargo and learned a hard lesson from it never again. We even canceled our Hawaiian credit card.
- LilaMore than a year agoVery Pleased
On our move to Hawai with our dogs, Hawaiian was very Helpful. When we boarded we told the flight attendant that we had 2 dogs in cargo. He went to check that they were boarded, then went to check himself. They were under the pilots where the fresh air comes in and they kept the light on for them. When we got them from the animal office -they were ready for release as soon as we landed, got our bags and got to the office. They were very helpful in making our and our dogs flights very comfortable.
- PeterMore than a year agoPet Unfriendly !!!
LAX supervisor refused to let our 12 lb Shih Tzu be checked into the cabin even though I had a Health Certificate and Therapist letter for an Emotional Support Animal. And we had confirmed with reservation that we would be bringing a small dog.
Why ? Because according to him the letter from the licensed therapist did not have the absolute exact wording.
He suggested checking our dog into cargo and admitted that yes dogs have died in cargo.
So my wife and our dog stayed behind making it impossible for us to go on vacation together.
Come to find out later that the policy requiring checked in cabin dogs to be an emotional support animal when flying to Hawaii is NOT required by any Government agency. It is a Pet Unfriendly Hawaiian Airlines policy !!!
Planning on taking your dog on Hawaiian Airlines ? Be prepared to be turned away at the check-in desk because Hawaiian Airlines is Pet (and Passenger) unfriendly !!!
- AnneMore than a year agoflying with birds
I called Hawaiian airlines number to get reservations for my 2 small parrots (less than 1 lb each) for HNL to Lihue. Phillip told me it would be no problem to have both in cabin, but that I needed to have my reservation confirmation number first. I then made a reservation, called back and spoke with someone else, then with Danika and then with Joannie. In fact they do not accept birds in cabin and only as checked baggage. Birds are very sensitive to fumes and cold. I'm still on hold 10 minute now waiting to speak to a manager. I'd say that 1 bone is warranted. I'm very disappointed in Hawaiian.
- Pissed in caMore than a year agowake up hawaiian
i have 2 small breed dogs, one of which would require tranquilization to be put in "baggage" its a shame hawaiian is so non dog friendly when it comes to riding in the cabin with their owners. i will be flying with another airline. hawaiian has lost my business.
- MichelleMore than a year agodissapointed
NEVER use Hawaiian airlines to fly your dog. They do not care what so ever about your pet. I feel very lucky that my 2 year old lad survived.
If anything goes wrong they will NOT help you in any way. My dog and me were treated so unbelievably bad that I would not want my worst enemy to go though what we did.
The worst part was the supervisor that was asked to help was rude, condescending and plain mean. She could have cared less and refused to help me when things went wrong. She also sent me into a state of panic when she told me my dog would NOT be flying to Hilo and that no dogs fly to Hilo and get out on baggage. Realizing that I would end up spending the weekend in a rental car with my dog was horrifying sleeping in a park.
TURNS OUT SHE WAS WRONG ! all she had to do was make a phone call to cargo and she would have discovered that, instead she told me to go to cargo and refused to tell me where it was located. The worst part was when I filed a complaint they told me it was a misunderstanding. Not sure what the misunderstanding was other than she was rude and refused to help me. They gave me a 1000 miles for the inconvience. I paid $816 for my dog to fly and it took about 16 hours form Seattle all do to their unprofessionalism.
We are now use Alaska Airlines and its $100 dollars and your dog in its kennel for about 6 hours for Seattle to Kona, then we rent a car to drive to Hilo.
I would not want anyone or their pet to suffer the way mine did and be treated the way I was when I asked for help.
- LiLiMore than a year agoUNBEARABLE FLIGHT FOR GUIDE DOG
My son, myself and his guide dog Kai flew from San Diego to Honolulu. We went to California to pick her up. She's an 80lb Labrador Retriever and was forced to sit crammed in front of our regular coach seats!!! We were told that we would be upgraded to bulkhead seating (extra charge at our expense said one agent on the phone...Filipino call center and on a second inquiry was told that bulkhead seating would be released the day of our flight upon check in at the airport, so get there early and they would make note my son was traveling with his large guide dog so we could get priority since so many seats are held back for such purposes.) well wouldn't you know, upon early check in we were told that the bulkhead seats were already sold to other passengers...WTF?!! It's not like we didn't get there early or not have our account noted that a guide dog was traveling in cabin...it was an overbooked flight they said. OK, so here is my very large son, his very large dog and myself...all crammed in coach...poor Kai was sausaged up under the seats in front of us and part of her tail was in the aisle and I had to keep shoving it back under the seat so the utility car toilet run it or her paws over. It was insanely uncomfortable and quite a nightmare...one attendant mentioned if we would like to put her in cargo, it's free because she's a guide dog...HELL NO!!! The whole point is that this dog is an extension of my disbaled son and in no way shape or form would she be subjected to God knows what in cargo, risk death or permanent injury...not even. Needless to say, this poor girl was a saint and remained tucked away, Infact, she was so compliant, many of the passenger around us mentioned they didn't even know there was a dog there and how terrible it was for her to have to be traveling in cramped quarters...to make matters worse, the group in bulkhead seating, which was about 3 rows up from us, told me if they knew my son and his dog were jammed up in coach, if a flight attendant asked to change seats, they would have gladly done so if they knew...it was a torturous 5.5 hour flight. The only smooth thing was that the Dept of Agriculture was organized and she was released within 20 minutes after inspection and document verification...kudos to them.
- MichelleMore than a year agojust wanted to add
Just wanted to add another comment. If you do use Hawaiian do not expect them to help you in any way if something goes wrong. I had to call HA supervisor for help and she made the situation 100% worse by telling me my dog was not going to Hilo and refused to help me in any way. She sent me into a panic. She was rude and nasty. Turned out she was wrong and my dog was booked to Hilo. It ended up being a taxi driver who helped me and he knew more than the HA employees when it came to my dog. Thank god for the taxi driver who cared enough to help me. No thanks to the HA supervisor who refused.
- MichelleMore than a year agoHorrible experience
Never send your dog through Hawaiian air cargo. Our dog was a couple pounds over with kennel and had to go through air cargo. It took 16 hours from Seattle to Hilo and my dogs was so traumatized that he did not recover for days.
They booked his lay over in Honolulu for 5 hours, we arrived a hour early so it ended up being 6 hrs. I tried to bump us earlier and ended up talking to a supervisor that told me my dog was not going to Hilo and they did not allow any dogs to get out in baggage there. She was incredibly rude and condensing, she sent me into a state of panic as I though I was going to be stuck in Honolulu with my dog over the weekend. I ended up catching a taxi to cargo to find out they are open on Saturday they just do not answer their
phones and he was booked through them and he was getting out in baggage.. It costs me $816.00 to fly my dog from seattle to hilo.
I flew my dog back through Alaska Airlines and I cannot even begin to say how incredible they were. My dog flew direct from Kona to Seattle and it was a total of 7 hrs from start to finish. He was in baggage.They had someone to help me with my dog and gave me a note on the plane that my dog was on they also has someone in seattle to help me unload him. The cost was $100.
Its sad think I paid Hawaiian over $800 to torture my dog and me. I was a longtime Hawaiian airlines customer and I am not any more. Do yourself and your pet a favor and fly Alaska especially if you have a big dog.
- BeckyMore than a year agodog owner
Horrible experience. Injured dachshund flying to Oahu for back surgery. Told to shove the dog (in carrier) under the seat in front of me. Would not even let her sit in the carrier at my feet to lessen the panic of an already panicked dog who could not even walk. They did not care. As far as I can tell, there are no other choices for transporting my pet to emergency medical care.
- SandyMore than a year agoAlaska Airlines
alaska airlines / delta are great they allow the dogs as carry-ons to hawaii
- GeniseMore than a year agoSurprised...
I was shocked to read these reviews...I have been flying my Beagle back and forth on this airline to Hawaii for 7 yrs. and it has always been a wonderful experience. I think owners have to take a lot of responsibility for your pet. If you have a small, neurotic, frightened dog...probably shouldn't subject them to flying period. Although it's tragic if a dog die's on a flight..but, is it the airlines fault for sure...a dog could stroke out, have a heart attack, many reasons...my dog, thank goodness, has always been fine.
- VolkerMore than a year agobarking dogs
Barking dogs are a real nuisance if you are on a long flight, that's why Hawaiian air does not allow them on international flights. I recently flew 9 hours on Delta from Amsterdam to LA and a dog yapped intermittently the whole time . Terrible nuisance - cannot sleep!
- JazMore than a year agoDon't fly your dog with HA
I flew my dog in cargo with Hawaiian (she exceeded the baggage weight by only 5 lbs) and i regret ever doing it. From the minute I checked her in in the cargo area I felt uncomfortable. I was told she had to be checked in 3 hrs prior to flight, so she sat outside in hot weather for 3 hrs, not able to use the bathroom, of course. They were rude when I checked her in and treated her as if it was only a package. When I picked her up in Phoenix, she was traumatized. She was a nervous wreck and I couldn't get her in a kennel for at least 2 months after that experience. The blanket I put in the kennel with her was gone when I picked her up, so I have no idea what happened to it? I highly doubt she ate a whole blanket. The only reason I gave the 2 bones was because making her reservation was fairly easy, but other than that it was a terrible experience. Don't do it.
- Nancy JeskeyMore than a year agoVery Nervous Mom
I am moving to Honolulu and am told the "ONLY" way I can transport my 6 yr old, 5#, Yorkie is in the cargo hold. She has totally qualified for her move there and now I have to put her in as "BAGGAGE". She probably wouldn't survive the trip!! She is used to her carrier and my lap and never barks, but even paying for a ticket for her won't change it. I have been flying HAL since 1970 and now thelir corporate policy, NOT AGRICULTURE, says she is "cargo only". Shame on you Hawaiian Air. I will be flying another airline for my trips there.
- DonnaMore than a year agoincompetant workers
My daughters family, including 3 children flew to mainland and shipped their dog as checked baggae. Dog died in flight. but they went to pick up dog, with children, were told the dog was sleeping. children all excited went to wake her up- foam and vomit all over her dead body, hysterical family.How many people saw the dog when she was being unloaded? And nobody checked the dog? It would have been so much less traumatic if the parents were told the dog did not survive flight, so kids did not see the horrific sight. Supervisor was pages many times but would not come down. A dead animal does not look like a sleeping animal, especially when being moved and handled.
This is so horrific and traumatic.Incompetant and insensitve workers!!!!
- Diana parsonMore than a year agoMY PET SAT ON MY LAP
WE LEFT HAWAII AND MY PET SAT ON MY LAP THE WHOLE TRIP...NOT IN A A CAGE....THERE WAS NO CHARGE...IT WAS GREAT..WOULD NEVER CHECK HER INTO BAGGAGE...HAWAIIAN SEEMS TO BE THE FAIREST ONES FOR FLYING WITH PETS
- RonaMore than a year agoPet Seats
I can't believe we can't pay for a seat for our pet (a Shih Tzu). I don't mind paying so my pet can be comforted during the flight as it's not an everyday event for the pet to be flying. It's traumatizing for them to be under a seat and can be an inconvenience to other passengers to hear barking, etc from any pet. We don't stick our little kids under the seat. Our pets are like our children and should have the same rights.
- PhilMore than a year agopet fees
Hawaiian now charges a $45 one way pet fee for inter island. For that price they should offer a assigned seat for my pet.
- M.More than a year agoQuarantine Requirements don't restrict where on airplane animals can fly.
"The Department of Agriculture does not have any regulation regarding where pets fly within the aircraft. It is totally up to each airline's policy. The airline is required by law to bring all incoming animals directly from the plane to the Airport Animal Quarantine Holding Facility."
Given this; Hawaiian Airlines is lying when it says it is due to quarantine requirements that dogs and cats can't fly in-cabin. It should simply state flat out that it is merely its own corporate policy that animals are prohibited within the cabin area.
- AnitaMore than a year agoPet Carry-on
Mahalo for developing a clear, precise and very informative site.
Even your regular home page is quite good.
Looking forward to traveling with you soon.