Only 3 animals are accepted on each flight, so you are advised to book Fido's spot on board as soon as your travel plans are confirmed. You can get in touch with IBEX Customer Service Team at 813-6741-6683.
Pets in the Cabin
Unfortunately, pets are not permitted to travel in the cabin on flights with ANA.
Pets in Checked Baggage
IBEX accept dogs, cats, small birds, and other small animals (such as rabbits, hamsters, and ferrets) as checked baggage. The maximum combined weight of pets and carriers is 100lbs (45 kg). The pet fee for transporting animals with IBEX varies depending on the destination of your travel. The base rate is JPY 6,000.
For pets traveling as checked baggage, carriers can be small, medium or large. Small carriers should be 40cm x 55cm x 40cm (16" x 21" x 16"); medium carriers should be 46cm x 66cm x 50cm (18" x 26" x 20"); and large carriers cannot exceed 55cm x 80cm x 60cm (21" x 31" x 24"). You can use your own pet cage. However, if your cage cannot be used for safety reasons, you can borrow one of their pet cages. They must contain sufficient food and water; have a leak-proof bottom; and be equipped with a security lock. Additionally, carriers must be escape-proof, rigid (metal, plastic, wood), have wheels removed, and ventilation on 3 sides. Animals should be able to stand up, lie down, and turn around comfortably inside.
The transportation of short-nosed dog breeds is suspended from May 1 to October 31 every year with IBEX. Even when traveling outside of this period, they ask you to take notice of the days when the temperature is high as it may affect the physical condition of your pet. The following short-nosed dogs are not accepted: Bulldogs, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, Brussels Griffon, Chow Chow, Chin, King Charles Spaniel, Tibetan Spaniel, Pug, and Pekingese.