JetBlue only allows 4 pets on each flight, so it's important to book your pet's ticket as early as possible. You can call the Customer Service Team at 1-800-JETBLUE and let the reservations agent know that you would like to travel with your pet. They will verify pet availability on the flights you are considering and book your ticket over the phone. Only 1 pet is allowed per customer, but exceptions may be made on a case-by-case basis.
Pets in the Cabin
JetBlue accepts small cats and dogs in the cabin on both domestic and international flights if the combined weight of the pet and carrier does not exceed 20 lbs (9 kg). Pets are not accepted on flights to/from, Barbados, Jamaica, the Cayman Islands, Trinidad and Tobago, and St. Lucia. Pets must remain completely in the carrier with the door closed and under the seat during the entire journey. For tickets purchased on or after 8/27/2018, there is a pet fee of $125 each way.
Pets in Checked Baggage
Unfortunately, due to the lack of oxygen and pressurized air on their aircraft, JetBlue does not allow pets to travel in the cargo hold.
For pets traveling in the cabin, carriers must not exceed 17" x 12.5" x 8.5" (43 cm x 31 cm x 21 cm). Animals must be able to stand up comfortably and move around the carrier with ease. Carriers must have a leak-proof bottom and must be well ventilated on at least 2 sides. If your carrier does not meet the guidelines, you can purchase 1 from JetBlue at the airport for $50. Your pet and carrier will count as your personal item.
Animals will not fit under the seat in the MINT cabin of JetBlue airplanes. Following the issuance of a new rule by the Department of Transportation, JetBlue no longer accept emotional support animals on board.
- JillJan. 13, 2019Outstanding Airline to Travel With Your Dog
I've read all of the reviews on here and was compelled to submit one of my own. I have flown JetBlue almost exclusively since they started the airline.
My family members and friends all fly with their dogs on JetBlue and have never had any issue. They allow you to have the bag out on your lap, with the exception of take off and landing which is a rarity in air travel. Most airlines make you keep the dog under the seat the entire flight.
I have been in close proximity of people traveling with their small dogs both in the JetBlue terminal at JFK, in the gate waiting areas of airports across the country and on the plane. The JetBlue employees that I have experience have been nothing but nice to everyone--- even those who scatter the waiting area floor with wee wee pads and those who walk their dogs all around inside the terminal.
In 2003, 15 years ago, before ESAs were a "thing," I was prescribed an ESA to help with my GAD and PTSD. Since I had been flying with JetBlue for a few years at that point, I continued to do so with my ESA. I was diagnosed with cancer a few years later and my ESA was medically alert trained as a service dog. When my dog died in 2016, I adopted another in early 2017. She became my ESA and is currently finishing her medical alert training now that she is over 2 years old.
I can tell you that JetBlue has gone above and beyond anytime I have flown with them, which is quite often. My dog who turned 2 years old on November 21st will fly her 10th and 11th flights later this week and 12th and 13th flights in early February.
To the reviewer who said her dog is an ESA but she doesn't want to go through the whole ordeal of submitting paperwork to JetBlue, you cannot pay for your dog to fly and then expect JetBlue to allow you to keep the bag open with your dog's head out as that is something reserved for people who actually take five minutes to submit the paperwork. It's actually a very easy process for anyone who sees their mental health professional regularly, needs an ESA for their wellbeing and who is a good pet owner and takes their dog to the vet on an annual basis (and gets them vaccinated for rabies like anyone owning a dog should). Literally, it's a short form that the mental health professional fills out, and one that the vet fills out and one that you fill out self certifying that your dog is basic trained to behave. and then you upload to the JetBlue portal. Quite simple, if you ask me.
My dog has been through basic 1, 2 and 3 training, has one-on-one sessions with a trainer often and we work with the dog hours each day on her medical alert training, so 5 minutes of our time to comply isn't a big deal. I've found the people who have issues are the ones who bought a fake letter online and are angry they can no longer scam JetBlue vs. actually go to a therapist on a regular basis and have determined that an ESA would be a good coping mechanism in conjunction with ongoing therapy.
Personally, I believe that anyone traveling with a dog including service dog handlers should be required to submit the vet paperwork and self certification, too, as people tend to have their dogs out in the airport. And, there are so many people I've come into contact with faking service dogs.
I have found JetBlue to be absolutely amazing as someone who travels often and very accommodating to those with dogs.
- AndreaDec. 15, 2018“World class service” is lacking
I fly often for work, and for personal trips at least once a quarter with my cat Fluff. We have flown exclusively with JetBlue for 9 years (2 years for her). These last few trips have been just aweful. We fly in the “even more room” seats, I check my bag so I just carry her and a small purse even though her tickets are $125 each way. Never any promotions on her tickets. She IS an ESA, but I prefer to buy her ticket so we’re not constantly at the vet getting paperwork and I don’t mind paying, for the most part. However, she flys in her bag on my lap between takeoff and landing. Non negotiable. She likes to put her head out of the hand hole and lay on my heart to calm the both of us. She’s in her bag, except for a ‘sunroof’ of sorts. I ALWAYS check with any row mates to be sure they’re okay with this when we board the plane. This last attendant was SO rude about it. I’m sorry that I do not want to disclose my anxiety to the ENTIRE PLANE when I’m being chastised like a child because my calm quiet cat has her head on my chest. HIPPA laws prevent patient infor to be shared and it’s a trigger point for me to HAVE to make a case and display my documents aboard a flight where I’ve paid for tickets. It clearly states that this is okay on your ESA rules and regulations. If your in flight service staff have a problem, I can be spoken to in calm quiet tones not shouted at while manning a drink cart. I was about to buy my ritual cocktail, but I will not spend another dollar with your airline. I will not fly JetBlue again. I am embarrassed, my cat is upset and I can’t calm my anxiety, this is not “world class service”.
- DonnaAug. 1, 2018Jet Blue ESA Rules Are Biased
I have a Jet Blue credit card and fly with Jet Blue almost exclusively. I was just booking a flight for me and my new ESA dog Zoe, and noticed that massive amounts of documentation are required for the ESAs, but not so for the passenger pets (with $200 tickets). To travel with an ESA, you need to submit a form signed by a doctor about the need for an ESA, a customer acknowledge form for the ESA need, and a vet form of good health. Nothing like that is needed for passenger dogs unless they fly internationally. The only important document for an ESA is the doctor letter that shows the need for the ESA. I am submitting that. I just hope Jet Blue doesn't say: "Oh but you need to submit the special Jet Blue doctor form" because that would mean I have to bug my doctor to fill out an extra form for "just this trip"! Jet Blue doesn't hold on to this information either. It has to be submitted each time. So Jet Blue, stop making trouble for ESAs!
- KDec. 29, 2017Federal regulations, traveling with pets
I, too, am a jetblue flight attendant. I love animals and have four fur babies at home. I understand that traveling is stressful, on customers and their pets. We (crew members) are not the ones who write the regulations and policies though we are required to follow them or face federal fines. Some crew members look the other way and don’t always enforce regulations. All of us should, as we are required by the FAA. Due to inconsistencies, the crew members who do their jobs following regulations and policies are looked at as the mean flight attendants. I love my job but we are here for everyone’s safety and not to make “nice” with every person and pet that travels. I can’t afford to be fined by the FAA for breaking regulations. They are in place for a reason. It is unfortunate that people don’t understand that we are just doing our jobs. I would never travel with my pets and disregard the policies, procedures and regulations regarding travelling with them and expect other passengers or the crew members to allow me to do so. Why put someone in a position where they would have to remind you of the rules and regulations? If you can’t follow simple rules then please don’t travel with your pets. If you do, don’t expect your crew to not enforce regulations just because the Crew on a previous flight may not have. Shame on the flight attendants who don’t do their jobs as required. I’ll continue to do so regardless of how “mean” you think it is!
- DawnMore than a year agoHurricane Maria catastrophe and need for more exact policy
This story is about the need for JetBlue to be more specific about exceptions to the one animal per carrier rule. For example in transporting small kittens (who can't go in cargo on any airplane due to their fragility)...if is not prudent to separate small kittens as they draw body heat and comfort from each other. If a carrier can take an animal up to 17 pounds, why not allow 3 kittens under 2 pounds each? The story below highlights how dangerous it can be to say yes "on a case by case basis" and not make it a general rule that very small animals can travel together.
I am in the animal rescue field and often transport animals. After helping to evacuate the entire St. Thomas Humane Society of 200 animals, I was flying back to Boston via San Juan the day prior to Hurricane Maria hitting PR, with three 1.5 pound kittens who were too young to have traveled through the long evacuation process we had in place. I felt they would be safer with me and bought them a under seat. At 1.5 pounds, they easily fit in the JetBlue carrier I owned. Leaving San Juan the day prior to Hurricane Maria, I was nervous about getting out of the city. I called and asked a Jetblue rep over the phone if my three kittens would be OK to fly in one carrier, since more than one animal was considered on a case to case basis. She said yes. I had also traveled with kittens before: no one has ever asked me to divide them into separate carriers. So, I arrive on the crowded airport well before my flight, wait on a long line at the help desk to process my kitten ticket and the man tells me that I cannot fly with 3 kittens, that the policy is a firm one animal per carrier. I say it says "case by case basis" and there are exceptions. He takes a full 45 minutes (meanwhile, there is a natural disaster coming and people are still trying to get flights and get out). I was filled with panic and incredulity that there was this amount of concern about three 1.5 kittens when a hurricane would tear up the city within 24 hours. I asked for a supervisor. An hour later, and only because of the impending disaster, was I allowed on the flight. It wasted time and effort and it absolutely terrified me. It also made me wonder if some people could not get out of San Juan because of the ridiculous hold up that this caused....
- BillMore than a year agoJust okay
Jet blue needs more leg space anyway. Not enough for the smallest of pet let alone a person there too
- LuMore than a year agoThank You
I just want to thank you for allowing my pet to travel with me! A kennel would easily cost me the 200 so I am more than willing to pay it, without all the worries.
Regarding allergies, there are allergies to many things including the scents of hair products and perfumes that many have extreme reactions to. Should we ban those things as well? I personally find strong perfume much more offensive than a clean pet...a stinky pet should be allowed to fly.
- JenniferMore than a year agoAirline attendent
I took my family and my elderly dog to vacation in Orlando. We occupied the entire three seats and the aisle seats next to my row with the 10 pound hypo allergenic Maltese and my kids. On flight from EWR to MCO the crew was outstanding. I kept the dog in her carrier on the floor until after lift off then she was much more comfortable in the carrier with my hand until liftoff but on my lap until landing. Since I had the entire row we bothered no one. On the way home we had the opposite experience. We had one attendant that which insisted the dog stay on the floor the entire time and she could not even poke her head out of the carrier. It was a HORRIBLE flight. I paid I think $200 round trip to bring her and expect some sort of compassion. Also it was only one attendant that was the issue. The rest almost looked at me and felt bad for the situation I was in because my dog was scared. Unless I knew which crew I was getting they will not get my business for family flight again.
- SteveMore than a year agoToo short
How can a pet stand up with the height is limited to 8.5 inches? Jetblue seems to be the outlier in their strange height requirement. I purchased a Delta-Sherpa carrier that is 11" high and I and my wife prefer to fly JBlue but we have to book with American because of this limitation.
- SusanMore than a year agoPet number limits
I bring my dogs with me all the time and have to go on Southwest or USAirways since they allow 2 dogs in one bag.(my dogs are 10lbs put together and just sleep) I really wish Jet Blue would allow two dogs in one bag since I'd like to go non stop rather than have to always change planes from Charleston.
- DCMore than a year agoRegulations
I'm a flight attendant at JetBlue. It seems from reading the above that we have a bit of a consistency problem with some of our flight attendants not enforcing regulations as they should. Actual regulations are that a pet remains in the carrier which should fit under the seat. You can put your hand inside if you wish, but the pet must remain inside and cannot be taken out and be held. Emotional support animals can be out of the carrier and held on the lap of the person they are prescribed for. NO PET, EMOTIONAL SUPPORT OR SERVICE ANIMAL CAN BE PLACED ON A SEAT AT ANY TIME. Any flight attendant who does not strictly follow these regulations can be subject to disciplinary action, so please do not put them in that position. Also, please do not describe flight attendants who are careful about seeing that these regulations are followed as not nice. They are doing their jobs. These regulations are in place for the safety and comfort of all customers on the flight. And, yes, your animal carrier does count as one of your two carry on bags. If you show up with three total, you may be forced to check something you are not prepared to check, so be careful about adhering to that regulation.
- ElizaMore than a year agoBeware: Weight Rule
Jet Blue has an apparently arbitrary 20 lb. weight rule. After numerous times flying on JB and other airlines with my dog in the same carrier, the ticket agents in Orlando made me put my dog in her carrier on the baggage scale and it came to 22 lbs. They refused to let me take her on. After I purchased a second ticket and flew on Southwest with my dog that same day, I realized they had me so rattled I forgot her toys, retractable leash and food we packed in the bag too, which added to the weight overage. Beware, a ticket agent having a bad day can make your day even worse.
- MichaelMore than a year agoDOGS ARE BETTER BEHAVED THAN CHILDREN!!!
I have flown with my Maltese dogs numerous times and my dogs have NEVER made a sound, disturbed other passengers or created any problems whatsoever. They are hypoallergenic, don't shed and no one even knows they are there. I say to all dog haters, many, not all of the children are a disaster to fly with. They kick the seats, scream and cry when their stupid parents fly them at 11:00 pm when they should be in bed. Their diapers smell and their parents spend ten minutes in the restroom with them while we have to wait. We may have to put up with this nonsense but do not DARE to criticize the dog lovers who do not contribute these problems to the airlines. We even pay an extra rip-off fee of $100 per pet while the disruptive kids fly for free!!!
- GiselleMore than a year agoDisappointed
I am not too happy traveling with my pet through Jet Blue. Why? The last time I traveled a round trip from Orlando to Aguadilla with my dog (she weighs 15 pounds and is a small breed--Jack Russell Terrier) AFTER paying for her ticket and AFTER being approved by the airline people at the airport, I get on the plane, sit in my seat and, all of a sudden, a flight attendant comes by and says "the dog is too big"…she was completely under the seat sleeping They, AGAIN, checked the dog and the bag INSIDE the plane. Of course, everyone looks at you like you are breaking some law. I was very upset and disappointed because after making sure everything was done exactly how they asked for, I encounter this problem when ON the plane. We have traveled from Orlando to PR with our dog like 3 times already and this is the ONLY time we have this problem. Oh, and this did not happen from Orlando to Aguadilla, it happened from Aguadilla to Orlando.
BTW, my dog gets on the plane and sleeps. She does not bark; she just sleeps (the person who sat next to us didn't even realize we had a dog under our seat until the flight attendant came talking about "how big she is")
- JoeMore than a year agostupid
It's stupid how you can't take big dogs only small dogs.
- CarloMore than a year agoSize Restriction
Hey Guys, I know Jet Blue has a carrier size restriction the carrier being 8.5" tall. I already own a soft sided carrier that is 11" tall. I know I can easily squeeze it underneath the seat if the clearance is really on 8.5" tall. Do you think they will give me a hard time about this? Thanks for any answers or suggestions.
- MaureenMore than a year ago22lb dog
How can I get my 11 year old dog to Florida. She weighs 22 lbs and Jet Blues limit Is 20lbs
- PreemiememeMore than a year agowonderful
Jetblue was terrific, yes i kept my puppy under the seat for take off and landings,its safer in case we bounce in a airpocket.afterwards i kept my hand in the carrier,they were understanding and never bothered me.i also respected the rules.
- Elbi GowenMore than a year ago100$ each way for a 3 lb bag?
100$ each way for a 3 lb bag? How is this justifiable? What resources exactly does a 3lb pound bag take up that is different then the everage free tote stored on under seats? Airlines are just banking on the fact that we will do anything for our pets. They have lost money with me though. ;-) I now drive to places i would have flown to which also saves me on car rental fees!
- LexiMore than a year agoJET BLUE OUTSTANDING!
I do not know why they get such low ratings. I lived in Miami and had 4 rescues, all small breed-I was accompanied by a friend and we were able to PURCHASE two more seats for the two others and pay the dog fee (yes a rip off but beat making two trips) and bring all four in the cabin. One of mine chewed his way out of his JET BLUE carrier and was on my lap the whole flight and nobody said a thing! One was panicky and I placed his carrier next to me, opened it and kept my hand in it and my other two were under my feet and my friend's respectively and each of us had feet INSIDE the half opened carriers and nobody said a thing! I think the well being of my dogs is far more important than money and if I had to pay for two extra seats and 100 dollars per dog--it was worth having them with me and knowing they felt secure!
- AliMore than a year agoThat's ok I can drive
These airlines are desperate to fleece customers. When they told me I would pay 100 each way to bring a 5 pound dog I canceled my flight and decided to drive. The trip was fun and instead of flying every month I will drive from no on. ;-)
- LoriMore than a year agoI would definitely prefer a small dog to a screaming kid on flight
I had to deal with a baby crying and smelling of poop in the diaper the whole flight and smelling up the toilet when his mom went to change his diaper while my maltese laid quietly in her carrier under the seat sound asleep almost the whole trip and I got charged both ways for her.
- JamesMore than a year agoferrets not alowed stupid huh
why jetblue doesnt allow others pet beside dogs or cats this is stupid i want to take my ferret to dominican repulic
- DonnaMore than a year agoPrefer Dogs To Kids and Annoying People
I flew on Jet Blue many years ago and had a particularly nasty flight attendant who made our trip worse than it should have been. I wrote a complaint letter, Jet Blue has come a long way since then. Maybe others had similar experiences to prompt this. I am also severely asthmatic and to all the surly "allergy sufferers" who complain about pets on board, take your medicine and politely ask the flight attendant to have your seat changed if you are that upset to be near an animal. It's not all about you, some of us enjoy travel with our pets.
BTW I would pay an increased fare to fly comfortably in an exclusively pet friendly cabin. I wish there was an airline that would offer that option.
- PatMore than a year agopets
I also have pet allergies,If people want to travel with their animals put them in their personal cars and they could smell each other,The same goes for pet friendly hotels.Get a sitter or board them.I don;t feel like sleeping in a bed with fleas and who knows what else.
- JeffMore than a year agoOnly dogs and cats?
Only dogs and cats !, come on there are other pets in this world too. This stupid airline wouldn'd let me fly my own guinea pig who is less trouble than a dog or cat and alot less noisy. Other owners would probally say the same thing about there non canine and feline pets. They also won't allow rabbits,ferrets,hamsters,pot bellied pigs, but I dont blame them for birds their noisy.
- CindiMore than a year agoLovely but Expensive
I have take my yorkie on Jetblue flights several times. The attendants were ALWAYS extremely sweet and considerate. My dog was 16 and blind so I wanted to hold him and they didn't have a problem with it. He slept in my arms the entire flight. On the other hand, the cost...I just don't get it. If the dog counts as my carry on, why are they charging me one hundred dollars? The carrier fits completely under the seat which most travelers luggage won't even do. I can't stand it when people bring huge suitcases and try to shove them in the above compartment for free and I slide my little carrier under the seat in front of me for one hundred dollars. Small children fly free. I just don't get the reason for the fee especially it being so high.
- ChristineMore than a year ago$100 really?
My ticket cost $58 - should the pet fee really be almost twice the fee for an actual seat? Couldn't I just purchase another passenger ticket? - ridiculous
- MaxMore than a year agogreat
i just recently went on a trip with my dog and they were wonderful. they gave her treats and let us take her out and hold her and make sure she was ok and they let us give her, her meal so she would not be out of her routine. overall they were great and the flight attendants loved her they would pet her each time they came by
- HDNMore than a year agoSF to JFK
Cabin temperature was hot...felt like I was in a sauna. Didn't appreciate the barking dog on the flight either. Now that I know JB allows pets, I"ll have to use other airlines.
- DannyMore than a year agoNot a problem
I have flown Jetblue several times from Burbank to JFK. Bailey, our 9 pound dog fits perfectly under the seat in our carrier. We hav always be able to take her out of the carrier and put her under our blanket where she sleeps the entire trip.