Would not recommend

My name is Jana, and we were a client of Canine Solutions up until Covid. Right before Covid, Valerie had me prepay for lessons (which she always requires you to do). She asked for $300 to train one of my dogs to be an emotional support dog. Months after Covid I asked for my money back. Valerie told me she didn’t know if the company was going to survive and could not refund my money then, but she would have her accountant look at the books and get back to me. I understand how Covid affected businesses and was understanding. So, I let 2 years pass and recently asked for my money back again. I showed her the screen shots of the transaction I made in Venmo. Unfortunately, she won’t respond to my texts and kept our money. I was hoping Valerie would do the right thing, but that doesn’t seem to be the case. In addition to stealing our money, during the last month of training, she was late for every appointment (if she didn’t cancel last minute), but we still had to pay full price. I think Valerie is a great trainer. But unfortunately she is unethical and unreliable.

Jun. 08, 2022