Horrible! Left in the doghouse!

Had a reservation. No one was at front desk when we tried to check in. Waited for about 10 mins- no one there. Came back to car to experience a shooting in the parking lot where someone yelled to call 911. Soon police surrounded area- we couldn’t get out of the parking lot- part of a “crime scene” they said. An hour later- checked into neighboring motel. Called main reservation number to ask to cancel but was billed on our credit card for our room despite asking for cancellation. Now need to fight this- what a hassle! Horrible!

Aug. 06, 2022