Cathy

Member since February 2023

Reviews Bone icon(1)

AVOID this hotel

La Quinta Inn & Suites by Wyndham O'Fallon IL - St Louis

VERY dirty floors, walls, dead insects on windowsills, and only 1/2 of the building cleaned "cuz the housekeepers don't work on Sundays." Food, envelopes and LOTS of dirt/dust behind bedside table, hay (?) on entryway tile Immediately asked clerk for another room which was just as bad. He said Mgr. would be in 1st thing in the AM; he wasn't nor the 4 other times we asked other clerks, even leaving our phone #.

We had a LOT of gear, including a dog & didn't want to pack it all up again...it was 2 nights too long. Very snide male day clerk the next day when we shared our concerns said "then just leave." He too promised Mgr. would call/be in and NO response. We left feeling ignored. NO water, ice, or milk for b'fast, 2 dry cereals in dirty containers. Female employee told me to use mini kitchen where food was prepared & get water from the dirty sink.

A Health Dept Certificate on bulletin board was expired months ago. We only went cuz rating was high. It felt like a ghost town, and we URGE future weary travelers to NOT support this "Wyndham" hotel as they are independently owned. It's all been a huge disappointment so avoid any future hassles by AVOIDING this hotel. We usually submit reviews praising places, this is an exception and La Quinta/Wyndham need to be held accountable.

Feb. 21, 2023

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