After-hours access issue

Had to take our elderly dog out at about 2 am to pee. The only return entrance is the main one, which has an outside door and inside door. The inside door, it turns out, is locked, with no room key access. The sign instructed to pick up the phone receiver in the vestibule for after-hours access, which I did. Repeatedly. For 35 minutes. I could hear the phone ringing at the front desk. Finally, after 35 minutes, somebody showed up and pushed the front-desk button to open that door. I emailed the hotel about the issue, but never got any response at all. Future guests should know this is an issue.

Jun. 17, 2023