Elisa
Reviews 
(2)
Service could have been better
Fairmont EmpressFairmont is supposed to be a flagship brand hotel. They have the most historic and beautiful properties and their prices are usually the highest in resort towns. The building and grounds of the Fairmont Empress are spectacular but the service is not really up to a 5 star hotel status. I have stayed at many "pet friendly" hotels before and usually they have a "pet welcome" kit which includes dog bowls and even a small dog biscuit. There was nothing like that at the Empress. I know some may argue "first world problems" but a vacation is something that people save up for, dream about, and look forward to. When as a guest the staff appears to be indifferent I think that indicates a problem at the management level. The human food at the Fairmont was not as good as one would expect for a 5 star hotel. I ordered a "fish and chips" lunch and it was half cooked. I think hotel management needs improvement.
Jan. 09, 2024
Great Location
Days Inn by Wyndham Victoria on the HarbourThe Days Inn is probably the best location to be at on the Harbour front in Victoria. I had an oceanside harbour view and the rooms have a better view than most of the other hotels in Victoria. However, the building itself is very old and even without the noise of humans walking up and down the halls and opening and closing doors, the building itself makes a lot of noise. There isn't air conditioning and the fan in my room was very noisy. The staff is really friendly and the restaurant in front has very good food. The building is just old. It should really be rated 2 bones rather than 3 to let customers know.
Jul. 19, 2023
