Great resort, questionable practices

The resort is fine. It is well appointed, good for families, and well located. But, and I hate to write this review, their business practices are shady. I stayed one night, and it was fine. The food was good, the room was good, it was fine. The front desk person did not seem to care that we were there and gave us our two rooms with little interaction. That was fine; we all have bad days. However, the next day, I got several phone calls about owing a resort fee of $15. I was annoyed but responded and paid once I got into cell service.

Fast forward to this week when I get MORE text messages about owing another $15 resort fee. No explanation, just a text message asking for MORE money. Seriously? If someone screwed up on their end, they should eat the $15 fee and not harass people over a month after the stay. The kicker? When I said that to them in a text message, they told me they would not contact me again and...CHARGED MY CARD that was on file. I WOULD NOT STAY WITH A PLACE THAT DOES THINGS LIKE THIS AFTER A STAY. Practices like this kill potentially successful businesses.

Sep. 20, 2023