Pet rooms deserve to be clean too

We checked into this hotel after a 11 hour drive with our small dog. Room was dirty. Dog hair in the floor along the beds and floor to wall. Could still see dog prints on radiator that had not been wiped. Surfaces full of dust. Had one more room we could move to but after checking it it was just as bad. I was told to talk to the manager James in the morning as nothing to be done and cancellation was not an option as we book through 3 party. In morning desk clerk told me manager would not speak to me about our issues and some kind of compensation as we booked through 3rd party. It’s not like this is a budget hotel and for what I paid I was appalled at the service and policy. DO NOT STAY HERE

Apr. 16, 2024