Terrible Stay

Thought I'd pay a little bit extra to stay someplace nicer than a Motel 6 for the 4 nights we were in Baltimore. Hardcore regret it. Apparently the pet fees don't go towards cleaning the pet-friendly rooms. Our room was filthy and coated in fur, even the sheets and blankets. We mentioned the filthy rooms and they said they did not have any other rooms to give us. Then after repeatedly calling front desk because our AC kept not working and making a funny smell they finally put us in a room on the 2nd floor because their maintenance was unable to fix it. Because of all the issues they said they spoke to a manager who said they would waive the pet fee. Sounds good, that's a relief.

Then, my mom goes down to get some food from the snack bar. She gets something that says one price and the front desk said oh that's actually supposed to be $2 more. She refuses to honor the price tag and makes her pay more. Fast forward to finally being home. Check my bank statement, I have an extra $200 charge from La Quinta Inn. Call them and apparently they overcharged the pet fee (which they said they'd waived) by $40. Tell her about also having been told it was waived all together and she said only a manager could do that which we said we were told a manager said that was fine. She said it was not meant to mean the whole stay, just one night.

So in the end she refunded the $40 overcharge and $40 for one night of 2 pets being there. Poorly cleaned/maintained pet rooms, poor communication, and poor management all around at this location and apparently the pet fee does nothing towards helping keep the pet-friendly rooms cleaner. We stayed at an America's Best Value Inn on the way over for half the price and the staff was loads friendly, rooms were cleaner, and no pet fee. I'd look elsewhere for pet-friendly accommodations.

Oct. 20, 2021