Run-down, poor customer service

Front desk person was busy yelling at another customer when I came in and asked me to come back to. check in later. Other staff was taking smoke breaks with customers in front of main entrance.. Hotel is in need of an update. Phone was broken in my room. Clientele was a bit shady (run-down cars etc...)
To be fair, the front desk people did then waive my pet fee proactively after my phone was broken (realizing I was the same person who got turned away from checkin).

Sep. 16, 2020