Nice resort, poor customer service

We stayed on two occasions for one night. We paid for a lake view pet friendly room. When we arrived for the first stay, we were moved to a parking lot view without notice. I had just been down at the office and they charged me additional for the pets and still did not tell me they changed our room. I had to request for the difference in room rates to be refunded. When we talked to the owner, she said she didn’t know why she moved us but would make it up to us on the next stay. All that was done was a note on our reservation that said “Do not move.” Otherwise the resort itself was fun and family friendly. It was nice to be able to leave the dogs in the room while we enjoyed the amenities.

Aug. 24, 2020