Unsanitary conditions

First, let me say that I have been in quite a lot of dog-friendly hotels because of traveling to dog shows and vacations. This was something I’d never encountered in any hotel. We stayed here for 1 night pre Covid because we went to a concert nearby. It was the only hotel left that allowed dogs. Now I know why. I don’t see how people can give a good review for this property; their standards must not be very high.

When we first walked into the room we both thought what a dump but could deal with that. My sister came over from her timeshare (no pets) to stay with our dogs while we went to the concert. Our room reeked of dog urine. The carpets stunk and so did the wall area next to the window. Base of bed had been marked too. When we got back to our room my sister had her shoes on and told us not to remove ours. She was disgusted and couldn’t wait to leave.

We slept with our clothes on and put lotion under our noses to stop the smell of the urine. We had no other hotel to go to that took dogs we were stuck there. When we took a shower in the morning I looked up and the entire ceiling was covered in black mold from long term water problems. The room should have not been rented out. In the morning I spoke to the manager and she asked why we didn’t request another room. They were all booked. She tried to tell me that the carpets are constantly cleaned. LOL! She was very nice and refunded our room charge but wouldn’t refund the pet fee!! I should have called the health department. Don’t stay here for your health and your pets.

Sep. 07, 2023