Made us Wait 2.5 hours to check it

We showed up at 2:30pm for 4pm checking just to make sure they were aware we had a pet. They said yes we have a pet listed please come back at 4pm; which we did, they had no rooms available and made us wait until 6:30pm to be able to check it. With kids and pet waiting in the car after a long ride was stressful. We figure ok, it’s during Covid-19 maybe they are short staff lets be understanding. We got to our room and obviously the entire floor smelled like dog (and for some odd reason there is no A.C. in the hallways). Our room was ok, smelled the beds seem more like full size than queen size bed, yet again we said it’s ok we can make do. But I draw the line at ROACHES, one clearly squeezed on our wall, my husband killed 2 on separate occasions in the hallway. Oh and there was a dead CRAB by the front entrance of the building, bugs flying around, wasn’t cleaned until 2 days later. Would never go back there.

Jul. 29, 2020