*BEWARE* of puppingham palace

*BEWARE* We kenneled our dog at puppingham palace for 11 days and subsequently our vet diagnosed her with a deep skin infection. On day 11 when we were scheduled to pick our dog up, the kennel owner called and said our dog had a couple of what she termed “Hot Spots”. We were in shock at the condition of our dog’s skin. Open sores and missing hair on her legs along with red and bumpy skin over most of her underside. Our local vet diagnosed our dog with a deep skin infection. I called the owner of puppingham, explained the issue and requested that we be refunded the $125 cost of the vet bill which included antibiotics. The owner claimed our dog could have come in with the infection. Well then why did we first hear about it on day 11 when we were to pick her up? Our dog is a heathy 2 year old and never had any skin issues. We were also told their kennel was no different then taking your kids to kindergarten or a park and there is nothing puppingham would do for clients if a dog gets sick. The owner finally agreed to pay for half of the vet bill but I told them that was unacceptable and requested the full $125 be refunded. At that point they avoided my calls and would not return my messages. After being persistent and again visiting the facility I was told they would not refund the full vet fees. Very poor customer service! I would recommend avoiding puppingham palace!

Jul. 19, 2018