Overall rating should be a zero

We’ll never stay here again. After check in, which took a ridiculously long time because of all the paperwork that had to be signed, we were assigned a room on the 4th floor, which is unusual since most hotels put guests with dogs on the 1st floor. Day 2 as we were heading to the elevator, a woman yelled across the parking lot asking if our dog was registered to our room, we said yes. She mumbled something and walked into the office.

Five minutes later she knocked on our door and accused us of sneaking our dog in. I told her that wasn’t true, and that my husband had signed 2 pieces of paper confirming we DID have a dog. She wouldn’t listen to anything we told her, kept going on about how she watched the video of my husband checking in and he never mentioned a dog. I reminded her that she was holding paperwork with his signature stating we had booked thru BringFido. She said she was part owner, and that she’d never heard of BringFido so she didn’t know what that was.

She accused my husband of pointing towards our car and telling the clerk that it was just his wife in the car, no pet. He told her that was not true, that he never pointed to the car and that he signed papers stating he had a pet. She went on and on about how she was going to have to seal the room since a dog had been in there, that we should have been in a room without carpet, that the room would be “sealed” and unusable for 3 days and that they would NEVER put someone with a dog on the 4th floor.

She then mentioned that it would be an additional $22.50 per day for our dog, my husband said that’s fine and she left. The next morning before we checked out, I went to get ice and 2 doors down from us was a nice little pile of dog poop outside the door along with a small doggie water bowl, so apparently she lied when she said they NEVER put guests with animals on the 4th floor, because we weren’t the only ones. She was very rude and accusatory. That alone is enough to never stay there again, not to mention the room smelled, no hot water from the faucet on the vanity, loose floor tiles against the tub and overall dumpy.

Jan. 22, 2023