Do Not Stay Here

I've always had great stays with La Quinta. This time was not up to their standards, at all. The room was clean, the property what I expect.

However, after checking in around 5:30, there was a continual, loud, thumping on my ceiling coming from the room above me. Also what sounded like a symbol being struck from time to time.

I called, nicely, down to the front desk. I thought perhaps there was a hotel related workroom, or laundry room, some sort of loud noise activity being conducted up there.

The front desk was very evasive, asking odd questions about the noise. Then the response was "No one has ever complained about them before." End of conversation.

"Them" - who? And why does that matter - I was in that room below 'them' and I was unable to think with the constant pounding and rattling. I was complaining, and that should have been enough.

I expected the banging and clashing to stop. Over an hour later I couldn't handle it any longer and called back down. I told the same female that this was ridiculous, the banging, and that if they were not going to take care of it I had no choice but to check out.

Half an hour later with no change in the thumping upstairs, I checked out and asked for a refund. I had been in the room all of 90 minutes.

She was quite rude and indignant that I would ask for a refund.

I do not, under any circumstances, recommend this La Quinta. This is a zero bone rating, but the system will not let me post with no bones selected.

Dec. 19, 2020