Stay Away

This is NOT an animal loving establishment. I DO NOT RECOMMEND this PetSmart. I purchased a Green Cheek Conure for $380. He was ripping his feathers out and just days after bringing him home he passed away. During the same week I lost my wallet with the card I had purchased him with. Even though I brought him back day 13 (within the 14 day refund period), they will not refund unless I can magically find my wallet that's been missing all week so they can refund on the original card that I purchased with. THEY TOLD ME TO TAKE MY DEAD BIRD HOME AND HOLD ONTO HIS DECAYING BODY UNTIL I CAN BRING THE ORIGINAL CARD IN AND SINCE I BROUGHT IT IN DAY 13 I ONLY HAVE 1 DAY TO DO SO THEY REFUSED TO UNDERSTAND OR EXTEND TIME SO THAT I CAN DO SOMETHING. The best they said they could do was give me store credit. I do not plan on ever coming back to this store let alone spending another $380 here. For a place that claims to serve animals and owners, their policies DO NOT serve anyone but the company itself and they are absolutely heartless and inconsiderate when it comes treating the dead body of an animal like a store product and refusing to work with an already upset and distressed customer instead of working with or helping out to relieve this already horrible situation. My experience here was disgusting and I honestly never expected this from PetSmart.

Jan. 04, 2021