Cleaning / maintenance issues

I’d really like to write a positive review, because the employees I interacted with were lovely. But there were issues. When I walked into the bathroom, the first thing I noticed was a big puddle on the floor. There was a leak and the ceiling was very deteriorated. Then I saw the streak in the toilet. It had not been cleaned properly, if at all. Considering the inconveniences imposed under Covid (no breakfast, having the front desk attendant behind a barrier, plexiglass shield, and mask - couldn’t understand a word she said), a lack of even basic “normal” cleaning is unacceptable. Also, as I was checking in another guest appeared who said that the room he was assigned had not been cleaned and there were towels on the floor.

I’ve noticed that, in general, the quality of lower end hotels has been really poor lately. I’m sure business is bad, but it’s disappointing.

May. 02, 2021

Not great.

I think part of my disappointment was because this place is geared towards longer stays, and I was just passing through. So I’m giving 2 stars, but my experience was 1 star. I chose Sonesta because it was MORE expensive than the other hotels right off 95. I didn’t want to stay in a total dump, but it turned out to be a dump. I was traveling with a lot of stuff in my car and when I arrived, my heart sank. It’s motel style, with no elevator to the second level. I have a 65 pound elderly dog who isn’t great on stairs. And they didn’t have luggage trolleys. The neighborhood doesn’t look “bad,” but it’s also not the kind of neighborhood or parking set up where I was happy leaving so much stuff in my car. So I made a couple trips back and forth just with the valuables. The room reeked of stale smoke and the smoke detector was covered with a used plastic grocery bag. Classy. The coffee maker was broken. The room was large, and included a separate bedroom.

Mar. 31, 2021