Terrible

We used bring fido to find a simple, dog-friendly motel, on our journey to see a few states that we hadn’t seen before, along with seeing my son in Idaho. We didn’t need much, as far as motels go, but we were excited to see ads for such motels in Rock Springs, WY. They were all listed as pet-friendly, and the description for each included a tv, a fridge, microwave, etc.

We decided to go with a Motel 6, figuring that a national chain motel couldn’t be too bad. Boy were we wrong. It was listed as a pet friendly motel with rooms that featured a tv, a fridge, microwave, etc. with a price that we felt was quite reasonable. So we booked it through your BringFido site. We arrived at the motel, and I went to check in. This is the point at which their deception really became apparent. After finishing the check-in process, I said to the lady that since the ad didn’t say that the room came with a coffee maker, I was glad that it at least had a microwave in which we could make instant coffee. The lady looked at me and said, “Oh no. Your room doesn’t come with a microwave. So I asked how much it would cost for us to upgrade to a room that has one. The lady said “You can’t upgrade. The room you booked, is the room you have to take. If you have issues or complaints, you’ll have to take them up with Booking.com.”

My husband and I decided to go look at the room. We were given a room that did have a TV there, but you couldn’t watch it because all the wires that connect the TV to the cable outlets were disconnected, and were just hanging in a haphazard way as they came out of the wall. Additionally, there was an empty space where you could tell that the room’s fridge should be, and as she told me, there was no microwave to be found. My husband Jim went to the office to let them know about the condition of the room, figuring that putting someone into that room was just a simple mistake. Wrong!

When Jim described the room, their response was that I hadn’t booked a room with any of those “extra” things, and that those “extra things” raise the price quite a bit higher. My husband explained that their ad stated that “all rooms have those things“, and that there was no indication in the ad that you could even get a room without those things.

My husband demanded a fully furnished room, with a fridge, microwave, etc. where the tv is actually connected so that you can watch it, and we want it at their advertised price. The lady at the front desk said “No! You cannot change rooms” and that “any negotiation or complaint should be done with the people at Booking.com”. So my husband said, “if you can’t give us a proper room, then we’ll just take our money back and leave.”

At that point a side door opened, and a little guy (I assume it was her husband) literally leaped from what appeared to be the manager’s apartment, out into the front desk area and yelled “Fucking asshole! Get out!” Then the lady joined in, and in unison (as though they had done this before) they repeated “Get out!” about five or six times. Then he went in and closed his door. The lady went in behind the counter and would say nothing further. So we left. We never did stay, so we couldn’t answer your site’s question about “what was wrong with your stay?" and still not refunded. Be careful if you pre book this hotel, there will be no compromise.

Jun. 03, 2021

Safari

Very clean inside and out, good breakfast, host was friendly. Had to leave the property to find grass, there was a rock area, no waste barrel for poop.

Jun. 01, 2021