Lousy

I was checked in by an employee who wasn’t helpful and left me waiting while others checked in quickly by the other front desk person. I overheard the other desk agent giving her customers details and information about the hotel while I got none. My reservation was made a month ahead and after my long check-in wait, I was given a room over the kitchen roof. The smoke from the kitchen came right into my room. When I asked for a better room I was told they were sold out, I was staying 2 nights. No solution was ever offered and no apology ever given. There is no maid service at this hotel and they are putting out a cheap brown bag of lousy food for breakfast. I don’t understand why we are paying more and getting less. No service at any point, everyone acted like they were doing me a favor.

Jul. 17, 2021