Tom

Member since November 2018

Reviews Bone icon(1)

Disappointing

La Quinta by Wyndham Phoenix Mesa West

The place has deteriorated a great deal in the three years since we last stayed there. Paint in the ancient glacier-speed elevators is chipped and cracked. A nicely designed breakfast hours sign has been altered (to reduce the hours) with a magic marker. Upholstery in the lobby/breakfast room is worn and shows white stuffing. The beautiful grassy courtyard that used to have poop bags and trash canisters for dogs is now off-limits to dogs!

An unpleasant night manager told me dismissively that guests can walk their dogs out on the neighborhood sidewalks if they want. My window was prevented from opening more than a couple of inches. My door lock worked intermittently and the personnel blamed me (“It worked fine when I tried it.”) There was no soap in the bathroom. Room cleaning takes place only if you order it. Breakfasts are minimal. For example, they serve hard-boiled eggs and sausage but no scrambled eggs or other meats. They do have waffle machines but no orange juice.

I understand this property and La Quinta in general is under new management. Throughout it reeks of cost-cutting. Overall I would not call this place particularly dog friendly, nor would I say its amenities and quality justifies a nearly $250 price (including tax). It might seem better in the summer when the rates go down.

Jan. 23, 2023

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